At Plataforma Vogue, we are committed to providing a smooth shopping experience with fast and reliable delivery services. Below are the details of our shipping policy:
Shipping Destinations
We currently ship to all of Brazil and countries served by postal services. If you are located in an area not covered, please contact our customer service for assistance: mercadologicoplataforma@gmail.com Tel: +55 31 972073094.
Processing Time
Orders are typically processed within 1 to 3 business days. During high-demand periods or promotions, processing times may be extended. You will receive a confirmation email as soon as your order has been shipped.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your delivery on our website or on the carrier's website.
Shipping Delays
While we strive to ensure timely delivery, delays may occur due to factors beyond our control, such as weather conditions, carrier delays, or holidays. If you experience a significant delay, please contact our customer service for assistance.
International Shipping
Some countries may charge additional import fees or customs duties. These charges are the responsibility of the customer and are not included in the shipping cost at checkout.
Address Accuracy
Please ensure that your shipping address is complete and accurate. We are not responsible for lost or misdelivered packages due to incorrect address information. If you notice an error in your shipping address after placing your order, please contact us immediately.
Payment Terms
Payment must be made at the time of order. We accept various payment methods, which will be detailed during the checkout process. By providing your payment information, you represent and warrant that you have the right to use such payment method.
Returns and Exchanges
For more information about our return and exchange policies, please visit our Return Policy page.
Customer Service
If you have any questions or concerns regarding your order or shipping, please contact us:
Email: mercadologicoplataforma@gmail.com
Phone: +55 31 972073094
Customer Service Hours:
Monday to Friday
9:00 AM – 6:00 PM
