Return Policy

At Vogue Platform, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your items, we offer a simple and convenient return process.

Eligibility Conditions for Returns:

- Items must be new, unused, and in their original condition, with all tags attached;

- Returns are only accepted for items with manufacturing defects. Please contact us after delivery if you identify a defect;

- Products purchased on sale or clearance may not be eligible for return. Check the product conditions before purchasing;

- The request for a return due to a defect must be made within 30 days of delivery confirmation.

How to Request a Return:

- Contact Us: Reach out to our customer service team via email at mercadologicoplataforma@gmail.com or WhatsApp in Brazil: +55 31 972073094, or in other countries: +5531972073094 to start the return process. Provide your order number and details about the defect identified;

- Prepare the Package: Securely pack the defective items in the original packaging, including any accessories or additional items;

- Shipping: We will provide a prepaid shipping label for defective items. If you prefer to exchange the item for another size or color, the shipping cost will be the customer's responsibility.

Refund Process:

- Once we receive the returned items, we will inspect them to verify the reported defect;

- Refunds for defective products will be processed through the original payment method within a reasonable timeframe. A confirmation email will be sent once the refund is initiated.